Automation for physio and allied health clinics

For physios, chiropractors, osteopaths, myotherapists, remedial massage and other allied health clinics.

What costs a clinic time and money

1. Calls you can’t take mid-treatment. You’re with a patient, the phone rings out, and a new patient tries the next clinic. First Fix: missed-call text-back. Within a minute, the caller gets a text from the clinic with your online booking link.
2. Reschedules and late cancellations. Patients change appointments by phone, email or the contact form, and a late cancellation leaves a gap you can’t fill. First Fix: reminders. A text before each appointment that lets patients confirm or move it online, so the slot can go to someone else.
3. Treatment plans with gaps. Patients feel better, stop booking, and the next visit or tune-up never happens. First Fix: rebooking. A “time for your next appointment” text after the right gap (three weeks is a starting point; you set it), sent only to patients with nothing booked.
4. Paperwork on arrival. New patients fill in forms in the waiting room, and it eats into the first appointment. Intake forms sent automatically when a new patient books. Often a setting in your practice software: I’ll show you where it is, or set it up as part of a First Fix.
5. Enquiries and corporate quotes that wait. Questions from the contact form, and quotes for workplace or onsite sessions, sit until the end of the day. First Fix: instant enquiry replies, or quote follow-ups. Every form and email enquiry gets your booking link straight away. Or a company you’ve quoted gets friendly follow-ups until it books or says no.

Works with what you already use: Cliniko or your practice software; the clinic’s phone, including a single mobile or a 1300 number; your website form and email; Xero, MYOB or QuickBooks.

Patient details stay in your accounts. I only look at what I need to set up the fix, and I don’t copy patient lists anywhere else. Messages say they’re from your clinic and, where the law needs one, include a way to opt out.

The First Fix is one of these, set up in your own accounts in about a week, with 30 days of tweaks. It starts with a free 30-minute call. A$290 for my first five client businesses, who pay only once it’s working; then A$490. A$990 if the fix connects more than two of your systems.

Bigger than one fix

Custom build, from A$1,500. Software, AI or a website built around how your clinic works. For example:

• a new-patient flow: the enquiry, the right appointment type, intake forms and the first reminder, working together with your practice software
• a recall list for the team: patients who are overdue on their plan, in one place, if your practice software allows it
• a booking and quote flow for workplace and onsite sessions
• a new website that puts online booking first and works properly on phones

Patient records stay in your practice software: I don’t build software that stores health records itself. A fixed quote before anything is built. Half to start, half at launch. Two months of Care included.

The Overhaul, from A$4,500. The whole clinic set up to run better. I map where the hours go, then connect enquiries, bookings, intake, reminders and recalls; get invoices and receipts flowing from your practice software into your accounting software; and rebrand, rebuild the website and relaunch if the clinic needs it. You keep the systems in your business’s name, a written map of how the clinic runs, and a recorded walkthrough. Scoped to your clinic, half to start, half at launch, two months of Care included.

Anywhere in Australia

Vish Builds is based in Melbourne and works with owner-run businesses across Australia. Every fix is set up remotely, in your own accounts, after a free 30-minute call, so where you are doesn’t change the price or the timeline.