Automation and websites for trades and home services

For plumbers, electricians, painters, gardeners, cleaners, locksmiths, air-con and heating, and other home services.

What costs a trade time and money

1. Missed calls on the tools. Under a house, up a ladder or driving: the call rings out, and the customer rings the next one on the list. First Fix: missed-call text-back. Within a minute, the caller gets a text from your business, with your booking link or a request for a photo of the job.
2. Quote requests that wait. The form says “we’ll get back to you”, and the customer keeps searching. First Fix: instant enquiry replies. Every form and email enquiry gets a reply straight away with what happens next, and asks for what you need to quote: the suburb, the job, a photo.
3. Quotes that go quiet. You quote on site, send it, and hear nothing. First Fix: quote follow-ups. Friendly follow-ups, on a timing you choose, until they book or say no.
4. Years of good work, few Google reviews. Customers are happy, but nobody asks them. First Fix: review requests. A review request after every job, with your Google review link. Every customer, never only the happy ones.
5. Admin at night. Confirming and reminding regular clients, writing quotes from scratch, chasing unpaid invoices. First Fix: confirmations and reminders for regular clients, so each booking confirms itself and regulars get a reminder before each visit. Quote templates and invoice payment reminders are settings in your accounting software: I’ll show you where.

Works with what you already use: ServiceM8 or Tradify for jobs and quotes; Xero, MYOB or QuickBooks; your mobile; your Google Business Profile; your website form and email.

The First Fix is one of these, set up in your own accounts in about a week, with 30 days of tweaks. It starts with a free 30-minute call. A$290 for my first five client businesses, who pay only once it’s working; then A$490. A$990 if the fix connects more than two of your systems.

Bigger than one fix

Custom build, from A$1,500. Software, AI or a website built around how your business works. For example:

• a quote builder: the customer describes the job and adds photos, and you get a draft quote from your own price list
• an AI assistant that drafts quotes and replies from your own prices, for you to check before they go
• your job software, SMS, calendar and accounting connected, so a job runs from enquiry to paid invoice without retyping
• a new website that puts your phone number and quote form first, and works properly on phones

A fixed quote before anything is built. Half to start, half at launch. Two months of Care included.

The Overhaul, from A$4,500. The whole business set up to run better. I map where the hours go, then connect enquiries, quotes, jobs, invoices and reviews so the business runs from one place instead of ten tabs; and rebrand, rebuild the website and relaunch if it needs it. You keep the systems in your business’s name, a written map of how the business runs, and a recorded walkthrough. Scoped to your business, half to start, half at launch, two months of Care included.

Anywhere in Australia

Vish Builds is based in Melbourne and works with owner-run businesses across Australia. Every fix is set up remotely, in your own accounts, after a free 30-minute call, so where you are doesn’t change the price or the timeline.