Automation for cafés, restaurants and food businesses

For cafés, bakeries and small food businesses that take bookings, orders or catering enquiries.

What costs a café time and money

1. The same questions, all day. Hours, dietary options, bookings, parking, “do you do catering?”, by phone, email and the website. First Fix: instant enquiry replies. Every email and website enquiry gets an answer straight away, with the next step. Writing the answers down once costs nothing, and I’ll show you how on the call.
2. Calls you can’t take in the rush. Booking, catering and order calls ring out while you’re on the machine. First Fix: missed-call text-back. Within a minute, the caller gets a text from your café with your booking or order link.
3. Catering quotes that go quiet. Office and event catering requests get a quote, then silence. First Fix: quote follow-ups. Friendly follow-ups, on a timing you choose, until they order or say no.
4. Plenty of regulars, few Google reviews. Happy customers often don’t think to leave one unless someone asks. First Fix: review requests. An automatic request to every catering or booking customer whose details you have, and a card with a QR code at the counter for everyone else (I’ll show you how to make one, free).
5. Admin after close. Rosters by group text, supplier invoices, and the day’s sales typed into the books. Less admin. Daily sales from your POS into your accounting software, supplier bills forwarded to its bills inbox, rosters and shift swaps in one app. Often these are settings I can show you on the call; if it’s more than that, it’s a First Fix, quoted after the call.

Works with what you already use: Square or your POS; Xero, MYOB or QuickBooks; a roster app your staff use on their phones; your Google Business Profile; your website form and email.

What I won’t sell you: an AI ordering chatbot. Your counter and your POS already take orders.

The First Fix is one of these, set up in your own accounts in about a week, with 30 days of tweaks. It starts with a free 30-minute call. A$290 for my first five client businesses, who pay only once it’s working; then A$490. A$990 if the fix connects more than two of your systems.

Bigger than one fix

Custom build, from A$1,500. Software, AI or a website built around how your café works. For example:

• a catering order form or quote builder: the order and the price in one go, straight to the kitchen and the invoice
• a simple dashboard for the team: the day’s sales, catering orders and the week’s roster in one place
• an AI assistant that drafts catering quotes from your own menu and prices, for you to check before they go
• a new website with the menu, hours and catering enquiry up front, that works properly on phones

Payments stay in your POS: I don’t build software that stores card details itself. A fixed quote before anything is built. Half to start, half at launch. Two months of Care included.

The Overhaul, from A$4,500. The whole café set up to run better. I map where the hours go, then connect orders, catering, rosters, supplier bills, sales and reviews; and rebrand, rebuild the website and relaunch if the café needs it. You keep the systems in your business’s name, a written map of how the business runs, and a recorded walkthrough. Scoped to your business, half to start, half at launch, two months of Care included.

Anywhere in Australia

Vish Builds is based in Melbourne and works with owner-run businesses across Australia. Every fix is set up remotely, in your own accounts, after a free 30-minute call, so where you are doesn’t change the price or the timeline.