Automation for venues, caterers and event hire

For function and wedding venues, private dining, caterers and private chefs, and event hire.

What costs a venue time and money

1. Every enquiry needs the same answer: the price. The functions pack, that day’s minimum spend, what’s included, written out one enquiry at a time. Hire quote carts say “we’ll be in touch shortly”. First Fix: instant enquiry replies. Every form and email enquiry gets the next step straight away: the pack, the minimums, or the items and dates confirmed. For full replies priced from your own packages, see Ogenso below.
2. Couples and clients who go quiet after the quote. First Fix: quote follow-ups. Friendly follow-ups, on a timing you choose, until they book or say no.
3. Site visits and walk-throughs arranged by hand. First Fix: a visit booking link with the times you set, in every reply.
4. Calls you can’t take on event days. First Fix: missed-call text-back. Within a minute, the caller gets a text from your business with the next step.
5. After the event. Thank-yous, review requests and invoices, all by hand. First Fix: review requests to every host after their event. Every host, never only the happy ones. Invoices and payments flowing into your accounting software are quoted after the call.

Works with what you already use: your website form and enquiry email; your functions pack, menus or price list; your phone; your Google Business Profile; Xero or MYOB.

The First Fix is one of these, set up in your own accounts in about a week, with 30 days of tweaks. It starts with a free 30-minute call. A$290 for my first five client businesses, who pay only once it’s working; then A$490. A$990 if the fix connects more than two of your systems.

Ogenso, my other company

Ogenso is an AI sales assistant I built for venues and caterers. Every email and website enquiry is answered in your business’s name, with prices from your own packages, and nothing goes out until you’ve had a look. It follows up until they book or say no, and each reply can offer the visit times you set. Your prices stay private. I can build you a private demo from your own pricing within one business day, so you can see how it would reply before you decide anything.

Bigger than one fix

Custom build, from A$1,500. Software, AI or a website built around how your business works. For example:

• a quote builder for hire: items, dates and delivery priced in one go
• a client page for each confirmed event: final numbers, dietary list, run sheet and what’s still to pay
• invoices and payments flowing from each booking into your accounting software
• a new website with your packages and visit booking up front, that works properly on phones

A fixed quote before anything is built. Half to start, half at launch. Two months of Care included.

The Overhaul, from A$4,500. The whole business set up to run better. I map where the hours go, then connect enquiries, proposals, visits, bookings, invoices and reviews so the business runs from one place; and rebrand, rebuild the website and relaunch if it needs it. You keep the systems in your business’s name, a written map of how the business runs, and a recorded walkthrough. Scoped to your business, half to start, half at launch, two months of Care included.

Anywhere in Australia

Vish Builds is based in Melbourne and works with owner-run businesses across Australia. Every fix is set up remotely, in your own accounts, after a free 30-minute call, so where you are doesn’t change the price or the timeline.