Automation for hair salons, beauty and barbers

For hair salons, barbers, and brow, lash and skin studios.

What costs a salon time and money

1. Calls you can’t pick up. You’re mid-colour or mid-cut, the phone rings out, and the caller tries the next salon. First Fix: missed-call text-back. Within a minute, the caller gets a text from your business with your booking link.
2. Consults that don’t turn into bookings. Colour correction, cosmetic tattooing or bridal enquiries wait until you’re free, and the form just says “Thank you!”. First Fix: instant enquiry replies, or consult follow-ups. Every form and email enquiry gets the next step straight away (photos, hair history, your booking link). Or, after a consult, friendly follow-ups until they book or say no.
3. No-shows and late cancellations. An empty chair you can’t fill at short notice. First Fix: reminders. A text the day before that lets clients confirm or move their own booking, so the slot can go to someone else.
4. Regulars who drift. Root touch-ups, lash refills and fades come round every few weeks, and nobody reminds them. First Fix: rebooking. A “time for your next visit” text after the usual gap (six weeks for hair is a starting point; you set it), sent only to clients with nothing booked.
5. Fewer Google reviews than your booking app ratings. Clients rate you in your booking app, but Google is where new clients search. First Fix: review requests. A short text with your Google review link after every appointment. Every client, never only the happy ones.

Works with what you already use: Fresha, Timely or Square Appointments for bookings; your salon’s mobile or landline; your Google Business Profile; Xero, MYOB or QuickBooks for the books.

The First Fix is one of these, set up in your own accounts in about a week, with 30 days of tweaks. It starts with a free 30-minute call. A$290 for my first five client businesses, who pay only once it’s working; then A$490. A$990 if the fix connects more than two of your systems.

Bigger than one fix

Custom build, from A$1,500. Software, AI or a website built around how your salon works. For example:

• a consult flow for high-ticket services: photos and history in, the next step back straight away, follow-ups until they book
• package and membership renewals: a friendly note before a package runs out, with the link to renew
• an AI assistant that drafts replies to enquiries from your own prices and aftercare notes, for you to check before they go
• a new website that puts the booking button and your phone number first, and works properly on phones

A fixed quote before anything is built. Half to start, half at launch. Two months of Care included.

The Overhaul, from A$4,500. The whole salon set up to run better. I map where the hours go, then connect enquiries, bookings, reminders, rebooking and reviews; get sales and payments flowing into your accounting software; move rosters and shift swaps out of group texts into one app; and rebrand, rebuild the website and relaunch if the salon needs it. You keep the systems in your business’s name, a written map of how the business runs, and a recorded walkthrough. Scoped to your business, half to start, half at launch, two months of Care included.

Anywhere in Australia

Vish Builds is based in Melbourne and works with owner-run businesses across Australia. Every fix is set up remotely, in your own accounts, after a free 30-minute call, so where you are doesn’t change the price or the timeline.